This Privacy Policy outlines how Aezo Tech Pvt. Ltd. ("we", "our", or "us") collects, uses, and protects your personal information when you use Aezo AI, our AI-powered platform for businesses.

By accessing or using Aezo AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the minimum personal data required to deliver a personalized and secure experience.

Personal Information Collected:

• Name

• Phone Number

• Email Address

• Location (used to localize features and content)

We may also collect non-personal usage data, such as:

• Device type and operating system

• Crash logs and error reports

• Feature usage analytics

2. How We Use Your Information

Your personal information may be used to:

• Create and manage your user account

• Provide access to features and services on Aezo AI

• Personalize your experience based on location and usage patterns

• Communicate service updates, feature changes, or support responses

• Improve performance, user experience, and product development

3. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share data with trusted service providers for:

• Cloud hosting and infrastructure

• App analytics and performance tracking

• Customer support systems

• Compliance with legal or regulatory obligations

All third-party partners are contractually required to maintain data confidentiality and use it solely for the purposes we authorize.

4. Data Security

We implement industry-standard practices to secure your information, including:

• End-to-end encryption

• Secure servers and cloud infrastructure

• Role-based access control

• Routine vulnerability scans and data protection protocols

5. Your Rights and Choices

You have the right to:

• Access and update your personal data

• Request deletion of your account and associated data

• Withdraw consent where applicable

To exercise these rights, contact us at support@aezo.ai.

6. Account Deletion Policy

You can request deletion of your Aezo AI account at any time through either of the following:

• From within Aezo AI:
  Navigate to Settings > Account > Delete Account and follow the instructions.

• By email:
  Send a deletion request from your registered email address to support@aezo.ai.

Once verified, your account and associated personal data will be permanently deleted from our active systems within 7 working days. Any remaining backup data will be retained only as required by law and deleted securely thereafter.

Note: Account deletion is irreversible.

7. Children's Privacy

Aezo AI is intended for users 18 years and older. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted immediately upon verification.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or in-app alerts. Continued use of Aezo AI after any update constitutes your acceptance of the revised policy.

9. Contact Us

For questions or requests related to this Privacy Policy, please contact us at:

Aezo Tech Pvt. Ltd.
📍 PLOT NO.369, H.NO 8-2-293/82/369/1, RD.NO 82, Film Nagar, Shaikpet, Hyderabad – 500096, Telangana
📧 Email: support@aezo.ai
📞 Phone: +91-9833172606
🕘 Working Days: Monday to Friday
🕒 Working Hours: 10:30 AM – 6:30 PM